[rt-users] Priority Based Scrip

[lwang]

Phanoko wrote:
> I'm in need of a scrip that will check the ticket as
> it's created and if
> it's priority is 4 or greater than e-mail
> 'charliebrown at snoopy.com'
> This is what I've started with.  I just copied and
> pasted from an hour
> script I found so I don't know if it is in any way
> correct.  Anyone's
> help would be awesome.  I'll even buy you lunch if you
> get out to
> Vegas.  :)
> 
> 
> 
>     package RT::Condition::Priority;
>      
>     use strict;
>     use base 'RT::Condition::Generic';
>      
>     sub IsApplicable {
>         my $self = shift;
>      
>         return 0 unless $self->TicketObj->Priority >=
> 4;
>        
>         return 1;
>     }
>      
>     1;
> 

This code doesn't work if you are running rt >= 3.5.5.
When the condition is checked, the priority is not set yet.

> 
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