[rt-users] Canned responses

[Todd Chapman]

On Thu, Mar 30, 2006 at 10:18:12PM +0100, John Paul Hayes wrote:
> Hi rt-users,
> 
> An interesting idea just occured to me:
> 
> An integral part of my companies support function orbits around RT.
> Since we get a large amount of queries from clients, it stands to reason
> that you will get multiple
> questions of the same type.
> 
> Therefore, would it be difficult to modify RT to include a canned response
> facility where by in reply to
> a support query you could select the appropiate response from a drop down
> menu (by subject) and e-mail this in reply to the query.
> 
> Has anybody out there implemented such a facility or even tried to?
> 
> Ideas, expansions, analysis etc.. are greatly welcomed on this.

RTFM  http://bestpractical.com/rtfm/

-Todd