[rt-users] Canned responses

[John Paul Hayes]

Hi rt-users,

An interesting idea just occured to me:

An integral part of my companies support function orbits around RT.
Since we get a large amount of queries from clients, it stands to reason
that you will get multiple
questions of the same type.

Therefore, would it be difficult to modify RT to include a canned response
facility where by in reply to
a support query you could select the appropiate response from a drop down
menu (by subject) and e-mail this in reply to the query.

Has anybody out there implemented such a facility or even tried to?

Ideas, expansions, analysis etc.. are greatly welcomed on this.

All the best,
JP

---------------------------------------
QOTD: "The most dangerous man, to any government, is the man who is able to
think things out for himself."--- H. L. Mencken
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