[rt-users] Command line RT tool, email processing

[Joe Auty]

Hello,

The Wiki states that the command line RT tools is currently not savvy  
about custom fields, and this seems to be the best way to allow some  
of our systems the ability to create tickets based on the contents of  
an email. Has this changed?

Does anybody have any general recommendations as to how to use the  
contents of an email message to create a ticket?


-----------
Joe Auty
UITS Messaging
Indiana University
jauty at indiana.edu




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