[rt-users] Priority Check Condition

[Brad Pinkston]

I am setting the Priority of a ticket through an email header using this
code as an example...

 

http://lists.bestpractical.com/pipermail/rt-users/2005-November/035291.h
tml

 

I would like to run a scrip after this priority is set and then send an
email to a pager is the priority is 4 or higher.  I am sending this to
the pager using...

 

http://search.cpan.org/~ruz/RT-Action-NotifyGroup-0.02/lib/RT/Action/Not
ifyGroup.pm

 

The action to send to the pager works.  But I can't get the scrip to do
anything based on the priority.  Has anyone tried anything like this? 

 

 

Brad Pinkston

Senior Systems Administrator

New Media Gateway

O: 214.206.3485

M: 469.682.6487

F: 303.496.2712

  

 

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