[rt-users] Specifying what queues can be seen on the "RT at a glace" page on a per user basis

[Ken O'Driscoll]

On Thu, 2006-05-04 at 11:50 +0100, Ian Clancy wrote:
[...snip...]
> I've created 2 IT Support queues, one for each of our sites. When 
> personnel log into RT at the "RT at a glance" they see tickets from both 
> queues. What i would like is that when support personnel from site A 
> login they would only see tickets from Queue A, personnel from Site B 
> would see site B tickets etc..
[...snip...]

Hi Ian,

You can do this with groups.

Create two groups (Configuration -> Groups -> New Group) one for site A
staff and one for site B staff.  Make all users associated with site A
members of the site A group etc.

Edit the group rights for Queue A and Queue B respectively and only
privilege the associated group with SeeQueue, OwnTicket etc.

 - Ken.


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