[rt-users] Specifying what queues can be seen on the "RT at a glace" page on a per user basis

[Ian Clancy]

Drew,
Yes, but i need this permission so that personnel can move a ticket from 
one queue to the other. I also want personnel to be able to create a 
ticket on the other queue. This is a requirement. If i remove the 
SeeQueue permission this is not possible.
Thanks,
Ian

Drew Barnes wrote:

> Have you given everyone a global SeeQueue right?  If so, remove it, 
> set the groups to see their own queue and it should display the way 
> you wish.
>
>
> Ian Clancy wrote:
>
>>
>>
>>
>> Ken O'Driscoll wrote:
>>
>>> On Thu, 2006-05-04 at 11:50 +0100, Ian Clancy wrote:
>>> [...snip...]
>>>  
>>>
>>>> I've created 2 IT Support queues, one for each of our sites. When 
>>>> personnel log into RT at the "RT at a glance" they see tickets from 
>>>> both queues. What i would like is that when support personnel from 
>>>> site A login they would only see tickets from Queue A, personnel 
>>>> from Site B would see site B tickets etc..
>>>>   
>>>
>>> [...snip...]
>>>
>>> Hi Ian,
>>>
>>> You can do this with groups.
>>>
>>> Create two groups (Configuration -> Groups -> New Group) one for site A
>>> staff and one for site B staff.  Make all users associated with site A
>>> members of the site A group etc.
>>>
>>> Edit the group rights for Queue A and Queue B respectively and only
>>> privilege the associated group with SeeQueue, OwnTicket etc.
>>>
>>> - Ken.
>>>
>>>
>>>  
>>>
>>
>> Thank you Everybody for their suggestions.  Creating some groups and 
>> changing the appropriate permissions done the trick. I have one small 
>> annoyance remaining though. The default queue for "Quick Ticke 
>> Create" is the same for both of my groups. Does anyone know of a way 
>> i can change the default queue depending on the user or group ?
>>
>> regards,
>> Ian
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
>> Buy a copy at http://rtbook.bestpractical.com
>>
>>
>> We're hiring! Come hack Perl for Best Practical: 
>> http://bestpractical.com/about/jobs.html
>
>