[rt-users] Specifying what queues can be seen on the "RT at a glace" page on a per user basis

[Drew Barnes]

Have you given everyone a global SeeQueue right?  If so, remove it, set 
the groups to see their own queue and it should display the way you wish.


Ian Clancy wrote:
>
>
>
> Ken O'Driscoll wrote:
>
>> On Thu, 2006-05-04 at 11:50 +0100, Ian Clancy wrote:
>> [...snip...]
>>  
>>
>>> I've created 2 IT Support queues, one for each of our sites. When 
>>> personnel log into RT at the "RT at a glance" they see tickets from 
>>> both queues. What i would like is that when support personnel from 
>>> site A login they would only see tickets from Queue A, personnel 
>>> from Site B would see site B tickets etc..
>>>   
>> [...snip...]
>>
>> Hi Ian,
>>
>> You can do this with groups.
>>
>> Create two groups (Configuration -> Groups -> New Group) one for site A
>> staff and one for site B staff.  Make all users associated with site A
>> members of the site A group etc.
>>
>> Edit the group rights for Queue A and Queue B respectively and only
>> privilege the associated group with SeeQueue, OwnTicket etc.
>>
>> - Ken.
>>
>>
>>  
>>
>
> Thank you Everybody for their suggestions.  Creating some groups and 
> changing the appropriate permissions done the trick. I have one small 
> annoyance remaining though. The default queue for "Quick Ticke Create" 
> is the same for both of my groups. Does anyone know of a way i can 
> change the default queue depending on the user or group ?
>
> regards,
> Ian
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-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati