[rt-users] URL in the ticket

[Michael S. Liebman]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

On 5/4/2006 10:13 AM, Nathalie Gagnon wrote:
> My question is :  What is the way of attaching a clickable link (URL) into a
> ticket?
> I don't want to use attachment because the document is fixed in RT and never
> up-to-date.
> I have tried to put URL in the body of the ticket, but unable to click on,
> it is text type; however, the user that receive the Email in Outlook 97
> is able to click on.
> 
> 
> A RT user wrote to me :
> 
>> It's possible to do this. There are 2 ways I can think of.
>> 1. customise share/html/Ticket/Elements/ShowTransactionAttachments
>> 2. use URI:Find to transform urls into clickable links.

If you are trying to put clickable links into the HTML display of the
ticket, the directions are at
http://wiki.bestpractical.com/index.cgi?ClickableLinks. (Click back a
revision since that page has been vandalized.)

If you just want a clickable link in an email, that is a function of the
MUA.

Michael
- --
Michael S. Liebman                      m-liebman at northwestern.edu
                http://msl521.freeshell.org/
"I have vision and the rest of the world wears bifocals."
       -Paul Newman in "Butch Cassidy & the Sundance Kid"

-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.4.3 (MingW32)
Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org

iD8DBQFEWop06UheVG5j+1cRAuTRAKCZQrHLBeHAleFCJJ/uHVA5Hd7aGACeK1cu
yKP5S8Rlyu0NDyaUITyQF7w=
=jEpb
-----END PGP SIGNATURE-----