[rt-users] URL in the ticket

Michael S. Liebman m-liebman at northwestern.edu
Thu May 4 19:12:52 EDT 2006


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On 5/4/2006 10:13 AM, Nathalie Gagnon wrote:
> My question is :  What is the way of attaching a clickable link (URL) into a
> ticket?
> I don't want to use attachment because the document is fixed in RT and never
> up-to-date.
> I have tried to put URL in the body of the ticket, but unable to click on,
> it is text type; however, the user that receive the Email in Outlook 97
> is able to click on.
> 
> 
> A RT user wrote to me :
> 
>> It's possible to do this. There are 2 ways I can think of.
>> 1. customise share/html/Ticket/Elements/ShowTransactionAttachments
>> 2. use URI:Find to transform urls into clickable links.

If you are trying to put clickable links into the HTML display of the
ticket, the directions are at
http://wiki.bestpractical.com/index.cgi?ClickableLinks. (Click back a
revision since that page has been vandalized.)

If you just want a clickable link in an email, that is a function of the
MUA.

Michael
- --
Michael S. Liebman                      m-liebman at northwestern.edu
                http://msl521.freeshell.org/
"I have vision and the rest of the world wears bifocals."
       -Paul Newman in "Butch Cassidy & the Sundance Kid"

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