[rt-users] URL in the ticket

[Todd Chapman]

A feature of 3.6.

On Thu, May 04, 2006 at 10:13:19AM -0400, Nathalie Gagnon wrote:
> 
> Hi everyone,
> 
> I'm a new user of RT 3.4.5 on Linux with MySQL. 
> We have Exchange 5.5 on NT4.
> 
> My question is :  What is the way of attaching a clickable link (URL) into a
> ticket?
> I don't want to use attachment because the document is fixed in RT and never
> up-to-date.
> I have tried to put URL in the body of the ticket, but unable to click on,
> it is text type; however, the user that receive the Email in Outlook 97
> is able to click on.
> 
> 
> A RT user wrote to me :
> 
> >It's possible to do this. There are 2 ways I can think of.
> >1. customise share/html/Ticket/Elements/ShowTransactionAttachments
> >2. use URI:Find to transform urls into clickable links.
> 
> but I'd like a detailed solution (Scrip or anything else), because I have
> not knowledge on Linux and Perl, then the solution will be applied 
> by a third party.
> 
> 
> Thank's for your help in advance.
> 
> Nathalie.
> 
> Nathalie Gagnon
> Programmeure
> Les Industries Amisco Ltee
> L'Islet QC,  G0R 2C0
> nathalie gagnon at amisco.com
> 
> 
> 
> 
> 
> 
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