[rt-users] RT-Crontool Search and Action Question

[Ben Blakely]

Hello All,

 

Im trying to search for a ticket in the new and open status with a
certain custom field, if it matches, I would like to move it to a new
queue.

 

Any ideas? Here is what I have for the search syntax but not sure what
the action syntax is to move it to a new queue.

 

/opt/rt3/bin/rt-crontool --search RT::Search::FromSQL --search-arg
"(Status = 'new' OR Status = 'open') AND Queue = 'Support Level 1' AND
'CF.ServiceType' = 'Move/Add/Change/Delete - DNS'"  --action

 

Thanks,


Ben

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