[rt-users] User customfields not showing up in the user form

[Nathalie Gagnon]

Hi amit,

It's not necessary to modify code.
Into wed page of RT, verify if you selected your custom field into
Configuration-global-custom field-users.
After that, you grant rights to see or modify this custom field to users or
groups you want to.

I hope it will help you !

Take care!

Nat


Nathalie Gagnon
Programmeure
Les Industries Amisco Ltée
L'Islet QC,  G0R 2C0
nathalie.gagnon at amisco.com



> -----Message d'origine-----
> De:	amit.poddar at yale.edu [SMTP:amit.poddar at yale.edu]
> Date:	8 mai, 2006 11:57
> À:	rt-users at lists.bestpractical.com
> Objet:	[rt-users] User customfields not showing up in the user form
> 
> Hi,
> 
> I have created customfiedls which applies to Users. Since RT 3.4.5 allows
> us to
> create custom fields which apply to users or groups.
> 
> But the custom field does not show up in the user form. There is a place
> in the
> user form to show the user custom fields but it is alway empty.
> 
> I checked in the code. It seems that the code is trying to join
> CustomFields and
> ObjectCustomFields to get back a row which applies to the user in the
> form.
> 
> But from the code it seems that a row in ObjectCustomFields is only
> created for
> Ticket customfields and not user and group customfields, and it is only
> created
> for ticket customfields when a queue is selected in "Applies To" form. But
> Applies to does not come up for the user custom fields.
> 
> When I put a row in ObjectCustomFields with Object Id 0 (apply to all
> users)
> then I can see the customfield in the user form.
> 
> Could someone please clarify why is a row not created in
> ObjectCustomFields for
> the user custom fields/or shouldnt' there be a applies to form for user
> custom
> fields so that we can select which user does the customfield applies to ?
> 
> thanks
> amit
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