[rt-users] User customfields not showing up in the user form

[amit.poddar at yale.edu]

thanks

Quoting Nathalie Gagnon <nathalie.gagnon at amisco.com>:

>
> Hi amit,
>
> It's not necessary to modify code.
> Into wed page of RT, verify if you selected your custom field into
> Configuration-global-custom field-users.
> After that, you grant rights to see or modify this custom field to users or
> groups you want to.
>
> I hope it will help you !
>
> Take care!
>
> Nat
>
>
> Nathalie Gagnon
> Programmeure
> Les Industries Amisco Ltée
> L'Islet QC,  G0R 2C0
> nathalie.gagnon at amisco.com
>
>
>
>> -----Message d'origine-----
>> De:	amit.poddar at yale.edu [SMTP:amit.poddar at yale.edu]
>> Date:	8 mai, 2006 11:57
>> À:	rt-users at lists.bestpractical.com
>> Objet:	[rt-users] User customfields not showing up in the user form
>>
>> Hi,
>>
>> I have created customfiedls which applies to Users. Since RT 3.4.5 allows
>> us to
>> create custom fields which apply to users or groups.
>>
>> But the custom field does not show up in the user form. There is a place
>> in the
>> user form to show the user custom fields but it is alway empty.
>>
>> I checked in the code. It seems that the code is trying to join
>> CustomFields and
>> ObjectCustomFields to get back a row which applies to the user in the
>> form.
>>
>> But from the code it seems that a row in ObjectCustomFields is only
>> created for
>> Ticket customfields and not user and group customfields, and it is only
>> created
>> for ticket customfields when a queue is selected in "Applies To" form. But
>> Applies to does not come up for the user custom fields.
>>
>> When I put a row in ObjectCustomFields with Object Id 0 (apply to all
>> users)
>> then I can see the customfield in the user form.
>>
>> Could someone please clarify why is a row not created in
>> ObjectCustomFields for
>> the user custom fields/or shouldnt' there be a applies to form for user
>> custom
>> fields so that we can select which user does the customfield applies to ?
>>
>> thanks
>> amit
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>