[rt-users] Notifying a certain user when a ticket is created in a Queue

[Todd Chapman]

Yes: RT::Action::NotifyGroup 

http://search.cpan.org/author/RUZ/RT-Action-NotifyGroup-0.02/lib/RT/Action/NotifyGroup.pm

On Wed, May 10, 2006 at 05:01:35PM -0400, John  Boris wrote:
> Can a scrip be written that will notify a set of users that a ticket has
> been created in a queue without assigning the ticket to that user or
> making that person an AdminCc?  I don't want to send a bunch of
> duplicate emails. I want the certain group of people to get notified
> there is a ticket. I have a script that sets another users as the
> AdminCc for all tickets that are created in the Queue.
> 
> I Hope that is clear.
> 
> TIA
> 
> John J. Boris, Sr.
> JEN-A-SyS Administrator
> Archdiocese of Philadelphia
> 
> "Remember! That light at the end of the tunnel
> Just might be the headlight of an oncoming train!"
> 
> 
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