[rt-users] Re: Invisible Approvals

[rt3 at acerhomes.com]

I already did this and it didn't works for me, still no user can see the
"Approval link" even the root or super user.



> I finally figured out the problem. Previous versions of Request
> Tracker were looser regarding which users could see the Approval
> queue. If you created an Approval Ticket without specifying the owner,
> it would default to the owner "Nobody" and everbody could see those
> tickets when they clicked on the Approval link.
>
> To make it work with newer versions of Request Tracker:
>
> 1. Change your Create Approval template to include a line with "Owner:
> <PUT THE REAL USER NAME OF THE USER THAT APPROVES THE TICKETS HERE>.
>
> 2. Queues -> Select Queue (Include disabled queues in listing) ->
> Approvals -> User Rights. Then enable the "Own Ticket" right for that
> user.
>
> Now any new approval tickets will show up in the Approval link (for
> that user only!).
>
> If you want the user to be able to see older Approval tickets, you'll
> have to go into SQL, find the id of that user, find the id of the
> Approvals queue (probably 2), and set the owner of the old Approval
> tickets. Mine looked like:
>
> mysql> update Tickets set owner = 78 where Queue = 2;
>
> --Craig McDaniel
>
> -----Original Message-----
> From: rt3 at acerhomes.com [mailto:rt3 at acerhomes.com]
> Sent: Monday, May 08, 2006 9:38 PM
> To: McDaniel, Craig # Atlanta
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: Request Tracker
>
> Sorry, Craig. Im still stucked here.  Philip Kine gave some points
> on approval but it doesn't work for me (Subject: How to debug RT
> better). You also try it and hopefully you give me feedback. TY
>
>> Hi,
>>
>>
>>
>> I saw your post on the Request Tracker mailing list regarding the
>> Approvals no longer showing up. I'm having the same problem after
>> upgrading. Did you ever get an answer?
>>
>>
>>
>> Thanks,
>>
>>
>>
>> Craig McDaniel
>>
>