[rt-users] Creating Templates/Scrip to reply to Failed Ticket Creation

[Lawrence Wong]

Hi all,

I'm very new to RT having just installed RT-3.4.5 so
apologies if my query has been answered before. I've
tried searching the RT website as well as Google but
couldn't find anything close.

I noticed RT comes by default with a Scrip to cater
for auto replying upon successful creation of a
ticket.

Is there anyway I can create a Scrip/Template/Action
to generate an auto reply upon failure to create a
ticket (i.e. a person sends email to a queue which he
does not have the permission to create tickets)?

TIA!


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