[rt-users] Creating Templates/Scrip to reply to Failed Ticket Creation

[Ruslan Zakirov]

Sorry, but this part is not covered by templates and texts are hardcoded in RT.

On 5/11/06, Lawrence Wong <lawrencewong72 at yahoo.com> wrote:
> Hi all,
>
> I'm very new to RT having just installed RT-3.4.5 so
> apologies if my query has been answered before. I've
> tried searching the RT website as well as Google but
> couldn't find anything close.
>
> I noticed RT comes by default with a Scrip to cater
> for auto replying upon successful creation of a
> ticket.
>
> Is there anyway I can create a Scrip/Template/Action
> to generate an auto reply upon failure to create a
> ticket (i.e. a person sends email to a queue which he
> does not have the permission to create tickets)?
>
> TIA!
>
>
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-- 
Best regards, Ruslan.