[rt-users] Re: Request Tracker

[taan]

The AdminCC can't see what is in the Approvals queue by clicking on the 
Approvals tab, onlt the Approval Ticket Owner can.
However the AdminCC should be able to view the Ticket requiring Approval 
and from there, under links depends on, open the Approval Ticket and 
change the Owner. Of coarse, as mentioned in another thread, you could 
hardwire the template for Approval creation to set a distinct owner.

Taan


Jay Vlavianos wrote:
> So that helped my user see something in the "Approval" section, but my
> AdminCC user still can't see anything IN the queue.  This is maddening!
> If he can't see it, he cant "own" it, since its assigned a Nobody owner
> at creation.
> 
> -jay
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of taan
> Sent: Monday, May 08, 2006 6:56 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Re: Request Tracker
> 
> Make sure an owner is assigned to the approval ticket and that they have
> 
> the correct ACLs.
> 
> For some reason even though I give privileged users the required access 
> I still had to assign appropriate ACL's on a per queue basis (ie to the 
> Approval queue).
> 
> Hope this helps.
> Taan
> 
> rt3 at acerhomes.com wrote:
>> Sorry, Craig. Im still stucked here.  Philip Kine gave some points
>> on approval but it doesn't work for me (Subject: How to debug RT
>> better). You also try it and hopefully you give me feedback. TY
>>
>>> Hi,
>>>
>>>
>>>
>>> I saw your post on the Request Tracker mailing list regarding the
>>> Approvals no longer showing up. I'm having the same problem after
>>> upgrading. Did you ever get an answer?
> 
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