[rt-users] Re: Request Tracker

[Jay Vlavianos]

So that helped my user see something in the "Approval" section, but my
AdminCC user still can't see anything IN the queue.  This is maddening!
If he can't see it, he cant "own" it, since its assigned a Nobody owner
at creation.

-jay

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of taan
Sent: Monday, May 08, 2006 6:56 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Re: Request Tracker

Make sure an owner is assigned to the approval ticket and that they have

the correct ACLs.

For some reason even though I give privileged users the required access 
I still had to assign appropriate ACL's on a per queue basis (ie to the 
Approval queue).

Hope this helps.
Taan

rt3 at acerhomes.com wrote:
> Sorry, Craig. Im still stucked here.  Philip Kine gave some points
> on approval but it doesn't work for me (Subject: How to debug RT
> better). You also try it and hopefully you give me feedback. TY
> 
>> Hi,
>>
>>
>>
>> I saw your post on the Request Tracker mailing list regarding the
>> Approvals no longer showing up. I'm having the same problem after
>> upgrading. Did you ever get an answer?

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