[rt-users] Re: Request Tracker (Invisible Approvals)

[Jay Vlavianos]

Do you mean that the link itself doesn't show on the left hand side or
that nothing shows when you click on the link?

-Jay

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of
rt3 at acerhomes.com
Sent: Friday, May 12, 2006 3:13 AM
To: taan
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Re: Request Tracker (Invisible Approvals)

I'm no lucky at all. Nobody can see Approval link section even I gave
them
 all permissions from Approval queue, adminCC, owner, global and even
the
root as suggested by Craig.

If somebody can give me the series of SELECT statements when I click the
Approval link, and run from database itself so I can hopefully trace the
problem


> The AdminCC can't see what is in the Approvals queue by clicking on
the
> Approvals tab, onlt the Approval Ticket Owner can.
> However the AdminCC should be able to view the Ticket requiring
Approval
> and from there, under links depends on, open the Approval Ticket and
> change the Owner. Of coarse, as mentioned in another thread, you could
> hardwire the template for Approval creation to set a distinct owner.
>
> Taan
>
>
> Jay Vlavianos wrote:
>> So that helped my user see something in the "Approval" section, but
my
>> AdminCC user still can't see anything IN the queue.  This is
maddening!
>> If he can't see it, he cant "own" it, since its assigned a Nobody
owner
>> at creation.
>>
>> -jay
>>
>> -----Original Message-----
>> From: rt-users-bounces at lists.bestpractical.com
>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of taan
>> Sent: Monday, May 08, 2006 6:56 PM
>> To: rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] Re: Request Tracker
>>
>> Make sure an owner is assigned to the approval ticket and that they
have
>>
>> the correct ACLs.
>>
>> For some reason even though I give privileged users the required
access
>> I still had to assign appropriate ACL's on a per queue basis (ie to
the
>> Approval queue).
>>
>> Hope this helps.
>> Taan
>>
>> rt3 at acerhomes.com wrote:
>>> Sorry, Craig. Im still stucked here.  Philip Kine gave some points
>>> on approval but it doesn't work for me (Subject: How to debug RT
>>> better). You also try it and hopefully you give me feedback. TY
>>>
>>>> Hi,
>>>>
>>>>
>>>>
>>>> I saw your post on the Request Tracker mailing list regarding the
>>>> Approvals no longer showing up. I'm having the same problem after
>>>> upgrading. Did you ever get an answer?
>>
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>
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