[rt-users] Re: Request Tracker (Invisible Approvals)

[rt3 at acerhomes.com]

Sorry for my English, I mean nothing is displayed when I click the link.
This only happen when I upgraded from 3.0.5 to 3.4.5.  I already redo the
approval template and gave the necessary permission based on the wiki and
from these mailing list but nothing works for me.

> Do you mean that the link itself doesn't show on the left hand side or
> that nothing shows when you click on the link?
>
> -Jay
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of
> rt3 at acerhomes.com
> Sent: Friday, May 12, 2006 3:13 AM
> To: taan
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Re: Request Tracker (Invisible Approvals)
>
> I'm no lucky at all. Nobody can see Approval link section even I gave
> them
>  all permissions from Approval queue, adminCC, owner, global and even
> the
> root as suggested by Craig.
>
> If somebody can give me the series of SELECT statements when I click the
> Approval link, and run from database itself so I can hopefully trace the
> problem
>
>
>> The AdminCC can't see what is in the Approvals queue by clicking on
> the
>> Approvals tab, onlt the Approval Ticket Owner can.
>> However the AdminCC should be able to view the Ticket requiring
> Approval
>> and from there, under links depends on, open the Approval Ticket and
>> change the Owner. Of coarse, as mentioned in another thread, you could
>> hardwire the template for Approval creation to set a distinct owner.
>>
>> Taan
>>
>>
>> Jay Vlavianos wrote:
>>> So that helped my user see something in the "Approval" section, but
> my
>>> AdminCC user still can't see anything IN the queue.  This is
> maddening!
>>> If he can't see it, he cant "own" it, since its assigned a Nobody
> owner
>>> at creation.
>>>
>>> -jay
>>>
>>> -----Original Message-----
>>> From: rt-users-bounces at lists.bestpractical.com
>>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of taan
>>> Sent: Monday, May 08, 2006 6:56 PM
>>> To: rt-users at lists.bestpractical.com
>>> Subject: Re: [rt-users] Re: Request Tracker
>>>
>>> Make sure an owner is assigned to the approval ticket and that they
> have
>>>
>>> the correct ACLs.
>>>
>>> For some reason even though I give privileged users the required
> access
>>> I still had to assign appropriate ACL's on a per queue basis (ie to
> the
>>> Approval queue).
>>>
>>> Hope this helps.
>>> Taan
>>>
>>> rt3 at acerhomes.com wrote:
>>>> Sorry, Craig. Im still stucked here.  Philip Kine gave some points
>>>> on approval but it doesn't work for me (Subject: How to debug RT
>>>> better). You also try it and hopefully you give me feedback. TY
>>>>
>>>>> Hi,
>>>>>
>>>>>
>>>>>
>>>>> I saw your post on the Request Tracker mailing list regarding the
>>>>> Approvals no longer showing up. I'm having the same problem after
>>>>> upgrading. Did you ever get an answer?
>>>
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>>
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>>
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>> Commercial support: sales at bestpractical.com
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>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
>
> We're hiring! Come hack Perl for Best Practical:
> http://bestpractical.com/about/jobs.html
>