[rt-users] Re: Request Tracker (Invisible Approvals)

[rt3 at acerhomes.com]

Yes  I did that already. previously it was assigned to Nobody. Then I put
someone to owner on the template and I even tried the root user but still
it didn't displayed.

> I had this same problem until I actually went INTO the approval ticket
> and changed the owner to myself.  Once the approval ticket had an owner,
> the Approval link worked just fine.   I modified my create script to
> auto-assign the approval ticket to a specific person, though it doesn't
> seem to work.
>
> However, to just get the approval link working, change the ticket owner
> to yourself and you should be able to see the tickets.
>
> I still, however, cant get the ticket to auto assign to someone :)
>
> -Jay
>
>
> -----Original Message-----
> From: rt3 at acerhomes.com [mailto:rt3 at acerhomes.com]
> Sent: Saturday, May 13, 2006 8:37 AM
> To: Jay Vlavianos
> Cc: rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] Re: Request Tracker (Invisible Approvals)
>
> Sorry for my English, I mean nothing is displayed when I click the link.
> This only happen when I upgraded from 3.0.5 to 3.4.5.  I already redo
> the
> approval template and gave the necessary permission based on the wiki
> and
> from these mailing list but nothing works for me.
>
>> Do you mean that the link itself doesn't show on the left hand side or
>> that nothing shows when you click on the link?
>>
>> -Jay
>>
>> -----Original Message-----
>> From: rt-users-bounces at lists.bestpractical.com
>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of
>> rt3 at acerhomes.com
>> Sent: Friday, May 12, 2006 3:13 AM
>> To: taan
>> Cc: rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] Re: Request Tracker (Invisible Approvals)
>>
>> I'm no lucky at all. Nobody can see Approval link section even I gave
>> them
>>  all permissions from Approval queue, adminCC, owner, global and even
>> the
>> root as suggested by Craig.
>>
>> If somebody can give me the series of SELECT statements when I click
> the
>> Approval link, and run from database itself so I can hopefully trace
> the
>> problem
>>
>>
>>> The AdminCC can't see what is in the Approvals queue by clicking on
>> the
>>> Approvals tab, onlt the Approval Ticket Owner can.
>>> However the AdminCC should be able to view the Ticket requiring
>> Approval
>>> and from there, under links depends on, open the Approval Ticket and
>>> change the Owner. Of coarse, as mentioned in another thread, you
> could
>>> hardwire the template for Approval creation to set a distinct owner.
>>>
>>> Taan
>>>
>>>
>>> Jay Vlavianos wrote:
>>>> So that helped my user see something in the "Approval" section, but
>> my
>>>> AdminCC user still can't see anything IN the queue.  This is
>> maddening!
>>>> If he can't see it, he cant "own" it, since its assigned a Nobody
>> owner
>>>> at creation.
>>>>
>>>> -jay
>>>>
>>>> -----Original Message-----
>>>> From: rt-users-bounces at lists.bestpractical.com
>>>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of taan
>>>> Sent: Monday, May 08, 2006 6:56 PM
>>>> To: rt-users at lists.bestpractical.com
>>>> Subject: Re: [rt-users] Re: Request Tracker
>>>>
>>>> Make sure an owner is assigned to the approval ticket and that they
>> have
>>>>
>>>> the correct ACLs.
>>>>
>>>> For some reason even though I give privileged users the required
>> access
>>>> I still had to assign appropriate ACL's on a per queue basis (ie to
>> the
>>>> Approval queue).
>>>>
>>>> Hope this helps.
>>>> Taan
>>>>
>>>> rt3 at acerhomes.com wrote:
>>>>> Sorry, Craig. Im still stucked here.  Philip Kine gave some points
>>>>> on approval but it doesn't work for me (Subject: How to debug RT
>>>>> better). You also try it and hopefully you give me feedback. TY
>>>>>
>>>>>> Hi,
>>>>>>
>>>>>>
>>>>>>
>>>>>> I saw your post on the Request Tracker mailing list regarding the
>>>>>> Approvals no longer showing up. I'm having the same problem after
>>>>>> upgrading. Did you ever get an answer?
>>>>
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>>>
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>>>
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>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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>>>
>>>
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>>
>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>>
>> We're hiring! Come hack Perl for Best Practical:
>> http://bestpractical.com/about/jobs.html
>>
>
>
>