[rt-users] Re: Request Tracker (Invisible Approvals)

[Jay Vlavianos]

I had this same problem until I actually went INTO the approval ticket
and changed the owner to myself.  Once the approval ticket had an owner,
the Approval link worked just fine.   I modified my create script to
auto-assign the approval ticket to a specific person, though it doesn't
seem to work.

However, to just get the approval link working, change the ticket owner
to yourself and you should be able to see the tickets.

I still, however, cant get the ticket to auto assign to someone :)

-Jay


-----Original Message-----
From: rt3 at acerhomes.com [mailto:rt3 at acerhomes.com] 
Sent: Saturday, May 13, 2006 8:37 AM
To: Jay Vlavianos
Cc: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Re: Request Tracker (Invisible Approvals)

Sorry for my English, I mean nothing is displayed when I click the link.
This only happen when I upgraded from 3.0.5 to 3.4.5.  I already redo
the
approval template and gave the necessary permission based on the wiki
and
from these mailing list but nothing works for me.

> Do you mean that the link itself doesn't show on the left hand side or
> that nothing shows when you click on the link?
>
> -Jay
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of
> rt3 at acerhomes.com
> Sent: Friday, May 12, 2006 3:13 AM
> To: taan
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Re: Request Tracker (Invisible Approvals)
>
> I'm no lucky at all. Nobody can see Approval link section even I gave
> them
>  all permissions from Approval queue, adminCC, owner, global and even
> the
> root as suggested by Craig.
>
> If somebody can give me the series of SELECT statements when I click
the
> Approval link, and run from database itself so I can hopefully trace
the
> problem
>
>
>> The AdminCC can't see what is in the Approvals queue by clicking on
> the
>> Approvals tab, onlt the Approval Ticket Owner can.
>> However the AdminCC should be able to view the Ticket requiring
> Approval
>> and from there, under links depends on, open the Approval Ticket and
>> change the Owner. Of coarse, as mentioned in another thread, you
could
>> hardwire the template for Approval creation to set a distinct owner.
>>
>> Taan
>>
>>
>> Jay Vlavianos wrote:
>>> So that helped my user see something in the "Approval" section, but
> my
>>> AdminCC user still can't see anything IN the queue.  This is
> maddening!
>>> If he can't see it, he cant "own" it, since its assigned a Nobody
> owner
>>> at creation.
>>>
>>> -jay
>>>
>>> -----Original Message-----
>>> From: rt-users-bounces at lists.bestpractical.com
>>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of taan
>>> Sent: Monday, May 08, 2006 6:56 PM
>>> To: rt-users at lists.bestpractical.com
>>> Subject: Re: [rt-users] Re: Request Tracker
>>>
>>> Make sure an owner is assigned to the approval ticket and that they
> have
>>>
>>> the correct ACLs.
>>>
>>> For some reason even though I give privileged users the required
> access
>>> I still had to assign appropriate ACL's on a per queue basis (ie to
> the
>>> Approval queue).
>>>
>>> Hope this helps.
>>> Taan
>>>
>>> rt3 at acerhomes.com wrote:
>>>> Sorry, Craig. Im still stucked here.  Philip Kine gave some points
>>>> on approval but it doesn't work for me (Subject: How to debug RT
>>>> better). You also try it and hopefully you give me feedback. TY
>>>>
>>>>> Hi,
>>>>>
>>>>>
>>>>>
>>>>> I saw your post on the Request Tracker mailing list regarding the
>>>>> Approvals no longer showing up. I'm having the same problem after
>>>>> upgrading. Did you ever get an answer?
>>>
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>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
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> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
>
> We're hiring! Come hack Perl for Best Practical:
> http://bestpractical.com/about/jobs.html
>