[rt-users] Email Address question

[Jesse Vincent]

On Tue, May 16, 2006 at 12:22:01PM -0500, Kristopher Lusk wrote:
> Hi List,
> 
>  
> 
> I'm trying to add a new user via the web interface who happens to have a
> hyphen in their email address.  RT does not like this and is complaining
> about an illegal value in the email address ( User 18682: EmailAddress:
> Illegal value for EmailAddress ).  For instance, if Best Practical's domain
> was best-practical.com instead of bestpractical.com, someone's email address
> would be xyz at best-practical.com.  How would I add this person as a user?
> Does putting double quotes around the address actually work?
> 

It's not the hyphen that's getting in your way.
It's a horrible error message. But it means they're already in RT as a
user. Search for users by email address. Find them. Click "Allow this
user to access RT"

Jesse