[rt-users] Email Address question

[Phanoko]

Check to see if the user is already in the database. 
If he has been a CC or Admin CC his address may
already be in the DB.
In Configuration > Users | Find people whose |Email |
Is | xyz at mydomain.com
If a user comes up click on it and change the email to
null at null.com and save.  Then create your user.  
I don't know of a way to remove that user completely
another person may be able to help with that. 

Hope that helps.

--- Kristopher Lusk <klusk at brit.com> wrote:

> Hi List,
> 
>  
> 
> I'm trying to add a new user via the web interface
> who happens to have a
> hyphen in their email address.  RT does not like
> this and is complaining
> about an illegal value in the email address ( User
> 18682: EmailAddress:
> Illegal value for EmailAddress ).  For instance, if
> Best Practical's domain
> was best-practical.com instead of bestpractical.com,
> someone's email address
> would be xyz at best-practical.com.  How would I add
> this person as a user?
> Does putting double quotes around the address
> actually work?
> 
>  
> 
> Thanks,
> 
> Kris
> 
>  
> 
> > _______________________________________________
>
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> 
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