[rt-users] conditional template usage

[Bloom, Craig]

That is really my question - how can you change/load a template from
inside a custom condition?

If I have two separate scripts with two separate custom conditions, I
will still need to know how to load a the appropriate template.

Any more thoughts?

Thanks,
Craig


-----Original Message-----
From: Ruslan Zakirov [mailto:ruslan.zakirov at gmail.com] 
Sent: Tuesday, May 16, 2006 4:45 PM
To: Bloom, Craig
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] conditional template usage

I think easiest way is to create two scrips. As I can see you couldn't
change template from condition.

On 5/16/06, Bloom, Craig <Craig.Bloom at blackrock.com> wrote:
>
>
>
>
> I am trying to create a script with a custom condition that runs upon
ticket
> creation.  Depending on the value of a user-defined field, the scrip
should
> use one template or another.
>
>
>
> So far, in my Custom Condition I have:
>
>
>
> if ($self->TransactionObj->Type eq "Create"){
>
> if ($self->TicketObj->FirstCustomFieldValue('Parent
> Company') eq 'MY_COMPANY'){
>
> # LOAD TEMPLATE #
>
> } else {
>
> # LOAD DIFFERENT TEMPLATE #
>
> }
>
> return 1;
>
> }
>
> else{
>
> return undef;
>
> }
>
>
>
> Does this look right?  What do I need to add in place of "# LOAD
TEMPLATE #"
> to get the scrip to load a template?
>
>
>
> Thanks,
>  Craig
>
>
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-- 
Best regards, Ruslan.

THE INFORMATION CONTAINED IN THIS MESSAGE AND ANY ATTACHMENT MAY BE PRIVILEGED, CONFIDENTIAL, PROPRIETARY OR OTHERWISE PROTECTED FROM DISCLOSURE. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of this message and any attachment is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and permanently delete it from your computer and destroy any printout thereof.