[rt-users] conditional template usage

[Ruslan Zakirov]

On 5/17/06, Bloom, Craig <Craig.Bloom at blackrock.com> wrote:
> That is really my question - how can you change/load a template from
> inside a custom condition?
I think no way without patching.

>
> If I have two separate scripts with two separate custom conditions, I
> will still need to know how to load a the appropriate template.

no, as you can create next scrips:
* "when we want use template1 do an action with template1"
* "when we want use template2 do the same action with template2"

>
> Any more thoughts?
>
> Thanks,
> Craig
>
>
> -----Original Message-----
> From: Ruslan Zakirov [mailto:ruslan.zakirov at gmail.com]
> Sent: Tuesday, May 16, 2006 4:45 PM
> To: Bloom, Craig
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] conditional template usage
>
> I think easiest way is to create two scrips. As I can see you couldn't
> change template from condition.
>
> On 5/16/06, Bloom, Craig <Craig.Bloom at blackrock.com> wrote:
> >
> >
> >
> >
> > I am trying to create a script with a custom condition that runs upon
> ticket
> > creation.  Depending on the value of a user-defined field, the scrip
> should
> > use one template or another.
> >
> >
> >
> > So far, in my Custom Condition I have:
> >
> >
> >
> > if ($self->TransactionObj->Type eq "Create"){
> >
> > if ($self->TicketObj->FirstCustomFieldValue('Parent
> > Company') eq 'MY_COMPANY'){
> >
> > # LOAD TEMPLATE #
> >
> > } else {
> >
> > # LOAD DIFFERENT TEMPLATE #
> >
> > }
> >
> > return 1;
> >
> > }
> >
> > else{
> >
> > return undef;
> >
> > }
> >
> >
> >
> > Does this look right?  What do I need to add in place of "# LOAD
> TEMPLATE #"
> > to get the scrip to load a template?
> >
> >
> >
> > Thanks,
> >  Craig
> >
> >
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>
> --
> Best regards, Ruslan.
>
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-- 
Best regards, Ruslan.