[rt-users] Weird things with RTx::Shredder

[Ruslan Zakirov]

On 5/17/06, Philip Kime <pkime at shopzilla.com> wrote:
>
>
> I seem to be getting odd results searching in the GUI for RTx::Shredder
> (same results from command line). For example, if I search for email
> *@domain.com, I only get 6 users returned wheras I have about 100 users with
> a domain.com email address. If I search for a specific email address,
> usually, I get nothing returned at all. Nothing in any error logs either.
Could you turn on SQL statements log? and send me queries?

Also what DB are you using? Is it development version of the shredder
or stable one?

>
> And with the Asset Tracker extension (AT), I get a reasonable list of
> results but with what look like object class names:
>
> RTx::AssetTracker::Asset-620
> RTx::AssetTracker::Asset-621
>  RTx::AssetTracker::Asset-622
> RTx::AssetTracker::Asset-623
> RTx::AssetTracker::Asset-624
>
> if I try to wipe any of these out, I get a Perl error
>
> Couldn't wipeout object: Undefined Objects argument
> Trace begun at /usr/local/rt/local/lib/RTx/Shredder.pm line
> 212
>
> This only happens with Assets. It's a fairly clean install of RT 3.4.5, AT
> 1.2.3 and the latest RTx::Shredder from CPAN. I've uninstalled and
> re-installed AT and RTx::Shredder to no avail. Any similar experiences?
>
> PK
>
> --
> Philip Kime
> NOPS Systems Architect
> 310 401 0407
>
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-- 
Best regards, Ruslan.