[rt-users] Signature and From depended on queue

Konstantin N. Bezruchenko bezruk at gmail.com
Wed May 17 15:28:18 EDT 2006


Hello,

Can user have different "Signature" and "Real Name" fields depended on
queue?
For example i have user with login 'john'. This user are member of 2 queues
"Sales" and "Billing"
His "Real Name" and part of "Signature" set to "Company_name - Sales"

When he send reply to ticket from queue "Billing" customers will see not
Billing, the see Sales both in "From" field and signature.
I understand what i can make two users 'john-sales' and 'john-billing' and
set correct fields to this users, but this is not very useful because he
must login/logout every time when he need send reply from different queue.

Regards,
Konstantin N. Bezruchenko
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