[rt-users] Signature and From depended on queue

[Drew Barnes]

You could write custom Correspond scrips for those queues.  Build a 
signature into the scrip, something like

{ $Ticket->LastUpdatedByObj->Name }
some place, inc. sales
blah blah blah

Look on the wiki.  IIRC, there is a way to change the reply-to and 
perhaps the from headers in a scrip.


Konstantin N. Bezruchenko wrote:
> Hello,
>
> Can user have different "Signature" and "Real Name" fields depended on 
> queue?
> For example i have user with login 'john'. This user are member of 2 
> queues "Sales" and "Billing"
> His "Real Name" and part of "Signature" set to "Company_name - Sales"
>
> When he send reply to ticket from queue "Billing" customers will see 
> not Billing, the see Sales both in "From" field and signature.
> I understand what i can make two users 'john-sales' and 'john-billing' 
> and set correct fields to this users, but this is not very useful 
> because he must login/logout every time when he need send reply from 
> different queue.
>
> Regards,
> Konstantin N. Bezruchenko
>
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-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati