[rt-users] Signature and From depended on queue

[Drew Barnes]

Gah.  And I, of course, meant Templates.

Drew Barnes wrote:
> You could write custom Correspond scrips for those queues.  Build a 
> signature into the scrip, something like
>
> { $Ticket->LastUpdatedByObj->Name }
> some place, inc. sales
> blah blah blah
>
> Look on the wiki.  IIRC, there is a way to change the reply-to and 
> perhaps the from headers in a scrip.
>
>
> Konstantin N. Bezruchenko wrote:
>> Hello,
>>
>> Can user have different "Signature" and "Real Name" fields depended 
>> on queue?
>> For example i have user with login 'john'. This user are member of 2 
>> queues "Sales" and "Billing"
>> His "Real Name" and part of "Signature" set to "Company_name - Sales"
>>
>> When he send reply to ticket from queue "Billing" customers will see 
>> not Billing, the see Sales both in "From" field and signature.
>> I understand what i can make two users 'john-sales' and 
>> 'john-billing' and set correct fields to this users, but this is not 
>> very useful because he must login/logout every time when he need send 
>> reply from different queue.
>>
>> Regards,
>> Konstantin N. Bezruchenko
>>
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-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati