[rt-users] status of Steal Ticket feature?

[Joe Auty]

Sorry, I meant to say that I also added OwnTicket ability and it  
still didn't work... Steal + Own + Take - still doesn't work =(


On May 17, 2006, at 5:54 PM, Joby Walker wrote:

> Having StealTicket does not imply OwnTicket -- just like TakeTicket
> doesn't imply OwnTicket.  All steal grants is the ability to revoke
> another's ownership of a ticket.  You need to add OwnTicket.
>
> The SuperUser issue is completely seperate.  The SelectOwner widget  
> only
> includes those with OwnTicket.  It can be easily set to include
> SuperUsers.  Most implementations don't want the SuperUsers to be  
> listed
> in all of the SetOwner lists -- I certainly don't want my userid
> unnecessarily increasing the size of of the select list.
>
> Joby Walker
> C&C SSG, University of Washington
>
>
> Joe Auty wrote:
>> Hello,
>>
>> I've set my users with global superuser permissions, but for some
>> reason this wasn't enough to own a ticket. I set them with own
>> permissions, and now they can be assigned tickets.
>>
>> Thinking this bug also applied to stealing a ticket, I set these   
>> users
>> with take + steal ticket abilities globally, yet they still  cannot
>> steal. Any theories why this is?
>>
>> I did search the archive, but came up short in finding an answer...
>>
>>
>>
>> -----------
>> Joe Auty
>> UITS Messaging
>> Indiana University
>> jauty at indiana.edu
>>
>>
>>
>>
>>
>> --------------------------------------------------------------------- 
>> ---
>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>>
>> We're hiring! Come hack Perl for Best Practical: http:// 
>> bestpractical.com/about/jobs.html