[rt-users] status of Steal Ticket feature?

[Joby Walker]

Having StealTicket does not imply OwnTicket -- just like TakeTicket
doesn't imply OwnTicket.  All steal grants is the ability to revoke
another's ownership of a ticket.  You need to add OwnTicket.

The SuperUser issue is completely seperate.  The SelectOwner widget only
includes those with OwnTicket.  It can be easily set to include
SuperUsers.  Most implementations don't want the SuperUsers to be listed
in all of the SetOwner lists -- I certainly don't want my userid
unnecessarily increasing the size of of the select list.

Joby Walker
C&C SSG, University of Washington


Joe Auty wrote:
> Hello,
> 
> I've set my users with global superuser permissions, but for some 
> reason this wasn't enough to own a ticket. I set them with own 
> permissions, and now they can be assigned tickets.
> 
> Thinking this bug also applied to stealing a ticket, I set these  users
> with take + steal ticket abilities globally, yet they still  cannot
> steal. Any theories why this is?
> 
> I did search the archive, but came up short in finding an answer...
> 
> 
> 
> -----------
> Joe Auty
> UITS Messaging
> Indiana University
> jauty at indiana.edu
> 
> 
> 
> 
> 
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