[rt-users] status of Steal Ticket feature?

[Joe Auty]

Thanks for this!

Unfortunately, I've given my users own, steal, and take abilities and  
while I can claim ownership on a ticket, I cannot steal one....

Any ideas?

On May 17, 2006, at 7:34 PM, Jesse Vincent wrote:

> From the UPGRADING file in the distribution:
>
> *******
>
> UPGRADING FROM 3.5.7 and earlier - Changes:
>
> Scrips are now prepared and committed in order alphanumerically by  
> description.
> This means that you can prepend a number (00, 07, 15, 24) to the  
> beginning of
> each scrip's description, and they will run in that order.   
> Depending on your
> database, the old ordering may have been by scrip id number -- if  
> that is the
> case, simply prepend the scrip id number to the beginning of its  
> description.
>
>
> UPGRADING FROM 3.5.1 and earlier - Changes:
>
> The default for $RedistributeAutoGeneratedMessages has changed to
> 'privileged', to make out-of-the-box installations more resistant
> to mail loops. If you rely on the old default of redistributing to
> all watchers, you'll need to set it explicitly now.
>
>
> UPGRADING FROM 3.3.14 and earlier - Changes:
>
> The "ModifyObjectCustomFieldValues" right name was too long. It's  
> been changed to
> "ModifyCustomField"
>
>
> UPGRADING FROM 3.3.11 and earlier - Changes:
>
> = Rights Changes =
>
> Custom Fields now have an additional right "ModifyCustomField".
> This right governs whether a user can modify an object's custom  
> field values
> for a particular custom field. This includes adding, deleting and  
> changing values.
>
>
> UPGRADING FROM 3.2 and earlier - Changes:
>
> = Rights changes =
>
> Now, if you want any user to be able to access the Admin tools (a.k.a.
> the Configuration tab), you must grant that user the "ShowConfigTab"
> right.  Making the user a privileged user is no longer sufficient.
>
> "SuperUser" users are no longer automatically added to the list of  
> users who can own tickets in a queue. You now need to explicitly  
> give them t
> he "own tickets" right.
>
>
>
>
> On May 17, 2006, at 5:23 PM, Joshua Colson wrote:
>
>> On Wed, 2006-05-17 at 17:16 -0400, Joe Auty wrote:
>>> Hello,
>>>
>>> I've set my users with global superuser permissions, but for some
>>> reason this wasn't enough to own a ticket. I set them with own
>>> permissions, and now they can be assigned tickets.
>>
>> I can confirm this also. I have a SuperUser (using RT 3.6) who is  
>> unable
>> to take ownership of a ticket. If I assign the OwnTicket right to the
>> user then it works. I just hadn't gotten around to digging deeper for
>> (what I'm assuming is) a bug.
>>
>> -- 
>> Joshua Colson <jcolson at voidgate.org>
>>
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>