[rt-users] status of Steal Ticket feature?

[Joe Auty]

Solved this problem...

I suck. I was trying to steal the ticket by reassigning it within the  
"owner" pull-down. It doesn't work here, but that big old "steal"  
link at the top of the screen works just fine... =)

I'd fine this as a bug, but not earth shattering in severity.



On May 17, 2006, at 7:38 PM, Joe Auty wrote:

> Thanks for this!
>
> Unfortunately, I've given my users own, steal, and take abilities  
> and while I can claim ownership on a ticket, I cannot steal one....
>
> Any ideas?
>
> On May 17, 2006, at 7:34 PM, Jesse Vincent wrote:
>
>> From the UPGRADING file in the distribution:
>>
>> *******
>>
>> UPGRADING FROM 3.5.7 and earlier - Changes:
>>
>> Scrips are now prepared and committed in order alphanumerically by  
>> description.
>> This means that you can prepend a number (00, 07, 15, 24) to the  
>> beginning of
>> each scrip's description, and they will run in that order.   
>> Depending on your
>> database, the old ordering may have been by scrip id number -- if  
>> that is the
>> case, simply prepend the scrip id number to the beginning of its  
>> description.
>>
>>
>> UPGRADING FROM 3.5.1 and earlier - Changes:
>>
>> The default for $RedistributeAutoGeneratedMessages has changed to
>> 'privileged', to make out-of-the-box installations more resistant
>> to mail loops. If you rely on the old default of redistributing to
>> all watchers, you'll need to set it explicitly now.
>>
>>
>> UPGRADING FROM 3.3.14 and earlier - Changes:
>>
>> The "ModifyObjectCustomFieldValues" right name was too long. It's  
>> been changed to
>> "ModifyCustomField"
>>
>>
>> UPGRADING FROM 3.3.11 and earlier - Changes:
>>
>> = Rights Changes =
>>
>> Custom Fields now have an additional right "ModifyCustomField".
>> This right governs whether a user can modify an object's custom  
>> field values
>> for a particular custom field. This includes adding, deleting and  
>> changing values.
>>
>>
>> UPGRADING FROM 3.2 and earlier - Changes:
>>
>> = Rights changes =
>>
>> Now, if you want any user to be able to access the Admin tools  
>> (a.k.a.
>> the Configuration tab), you must grant that user the "ShowConfigTab"
>> right.  Making the user a privileged user is no longer sufficient.
>>
>> "SuperUser" users are no longer automatically added to the list of  
>> users who can own tickets in a queue. You now need to explicitly  
>> give them t
>> he "own tickets" right.
>>
>>
>>
>>
>> On May 17, 2006, at 5:23 PM, Joshua Colson wrote:
>>
>>> On Wed, 2006-05-17 at 17:16 -0400, Joe Auty wrote:
>>>> Hello,
>>>>
>>>> I've set my users with global superuser permissions, but for some
>>>> reason this wasn't enough to own a ticket. I set them with own
>>>> permissions, and now they can be assigned tickets.
>>>
>>> I can confirm this also. I have a SuperUser (using RT 3.6) who is  
>>> unable
>>> to take ownership of a ticket. If I assign the OwnTicket right to  
>>> the
>>> user then it works. I just hadn't gotten around to digging deeper  
>>> for
>>> (what I'm assuming is) a bug.
>>>
>>> -- 
>>> Joshua Colson <jcolson at voidgate.org>
>>>
>>> _______________________________________________
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>> Community help: http://wiki.bestpractical.com
>>> Commercial support: sales at bestpractical.com
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> Buy a copy at http://rtbook.bestpractical.com
>>>
>>>
>>> We're hiring! Come hack Perl for Best Practical: http:// 
>>> bestpractical.com/about/jobs.html
>>>
>>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly  
> Media.Buy a copy at http://rtbook.bestpractical.com
>
>
> We're hiring! Come hack Perl for Best Practical: http:// 
> bestpractical.com/about/jobs.html

-----------
Joe Auty
UITS Messaging
Indiana University
jauty at indiana.edu