[rt-users] Approval link is Now Visible

rt3 at acerhomes.com rt3 at acerhomes.com
Thu May 18 07:57:27 EDT 2006


Just want to share my frustrating experience to make the approval link
works, here are the steps I have done from a fresh data.

1. Create the ff. sample users.
   * rt3_user
   * rt3_owner
   * rt3_approval

2. Create a new queue, filling up the ff.
   * Name:  Project_A
   * Description: Sample only

3. Under Project_A queue, give local permissions to user rt3_user
   * CreateTicket
   * SeeQueue
   * ShowTicket

4. Under Project_A queue, give local permissions to user rt3_owner
   * ModifyTicket
   * OwnTicket
   * SeeQueue
   * ShowTicket
   * ShowTicketComments
   * StealTicket
   * TakeTicket

5. Under Project_A queue, create a new local template
   * Name: Create Approval
   * Description:  Approval for Project_A
   * Content
===Create-Ticket: testing
Subject: Approve request for {$Tickets{'TOP'}->Subject}
Depended-On-By: TOP
Queue: Approvals
Type: approval
Owner: rt3_approval
Content: Someone has created a request for Project_A.  Please review and
approve it, so they can start working on it.
ENDOFCONTENT

6.  Under Project_A queue, created a new local scrip
    * Description: Create Project A approval
    * Condition: On Create
    * Action: Create Tickets
    * Template: Create Approval
    * Stage: TransactionCreate

7.  Enable the ___Approvals queue and rename it to Approvals

8.  Under Approvals queue, go to Watchers and add user rt3_approval as
AdminCc

9. Under Approvals queue, give local permissions to user rt3_approval
   * ModifyTicket
   * OwnTicket
   * ShowTicket

10. Under Project_A queue, give local permissions to user rt3_approval
   * ModifyTicket
   * SeeQueue
   * ShowTicket
   * ShowTicketComments

11.  Then try to create ticket using rt3_user, then you log as rt3_approval,
you must see one ticket from Approval link.

Note: If you have a problem after upgrading just like me from 3.0.5 to
3.4.5, I remove every permissions I previously created and follow the
above steps.





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