[rt-users] Approval link is Now Visible
rt3 at acerhomes.com
rt3 at acerhomes.com
Thu May 18 07:57:27 EDT 2006
Just want to share my frustrating experience to make the approval link
works, here are the steps I have done from a fresh data.
1. Create the ff. sample users.
* rt3_user
* rt3_owner
* rt3_approval
2. Create a new queue, filling up the ff.
* Name: Project_A
* Description: Sample only
3. Under Project_A queue, give local permissions to user rt3_user
* CreateTicket
* SeeQueue
* ShowTicket
4. Under Project_A queue, give local permissions to user rt3_owner
* ModifyTicket
* OwnTicket
* SeeQueue
* ShowTicket
* ShowTicketComments
* StealTicket
* TakeTicket
5. Under Project_A queue, create a new local template
* Name: Create Approval
* Description: Approval for Project_A
* Content
===Create-Ticket: testing
Subject: Approve request for {$Tickets{'TOP'}->Subject}
Depended-On-By: TOP
Queue: Approvals
Type: approval
Owner: rt3_approval
Content: Someone has created a request for Project_A. Please review and
approve it, so they can start working on it.
ENDOFCONTENT
6. Under Project_A queue, created a new local scrip
* Description: Create Project A approval
* Condition: On Create
* Action: Create Tickets
* Template: Create Approval
* Stage: TransactionCreate
7. Enable the ___Approvals queue and rename it to Approvals
8. Under Approvals queue, go to Watchers and add user rt3_approval as
AdminCc
9. Under Approvals queue, give local permissions to user rt3_approval
* ModifyTicket
* OwnTicket
* ShowTicket
10. Under Project_A queue, give local permissions to user rt3_approval
* ModifyTicket
* SeeQueue
* ShowTicket
* ShowTicketComments
11. Then try to create ticket using rt3_user, then you log as rt3_approval,
you must see one ticket from Approval link.
Note: If you have a problem after upgrading just like me from 3.0.5 to
3.4.5, I remove every permissions I previously created and follow the
above steps.
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