[rt-users] Problem with resolving tickets!

[Ruslan Zakirov]

From FAQ:
Q: The 'resolve' Transaction has no content

A: Status change (Resolve) is a standalone transaction, The Reply or
Comment that may accompany it is another standalone transaction,
therefore the Content of the resolve transaction is empty.

AddLastCommentToMail is a template part which you can use to add last
comment to email.

On 5/18/06, Andreas Sinn <andreas.sinn at cpb-software.ag> wrote:
>
>
>
> Hello!
>
> I want to send after resolving a ticket the content of the ticket and a
> message in one email to the client, how does this work?
>
> How does the templsate look like?
>
> Thanks,
> Andreas
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-- 
Best regards, Ruslan.