[rt-users] Multiple tickets per incoming email

[Stephen Turner]

At Thursday 5/18/2006 11:08 AM, Schultz, Eric wrote:

>And I've noticed that this happens for "large" attachments - in some
>cases at only 2MB, but definitely around the 5 or 10MB range.  BTW, this
>is only for an Oracle backend - I have the exact same configuration with
>a MySQL backend, and there isn't a problem.  Never did figure out what
>the problem was with Oracle, just turned on the attachment size
>limitation in RT's site config, and made it 1MB.  Never did figure out
>what was wrong with Oracle to cause this, so if this is your RDBMS, and
>you figure it out, I'd love to know :-)  On the plus side, it caused me
>to write some smarter attachment handling code for both the web UI and
>the email interface.
>
>Eric Schultz
>United Online

We are also using Oracle (9.2.0) and I believe the problem is caused 
by large attachments. I don't have any ideas about why Oracle would 
be slow to handle these attachments.

I'd be interested to hear about what you did in the code to handle 
attachments better.

Thanks,
Steve