[rt-users] Multiple tickets per incoming email

[Schultz, Eric]

> At Thursday 5/18/2006 11:08 AM, Schultz, Eric wrote:
> 
> >And I've noticed that this happens for "large" attachments - in some
> >cases at only 2MB, but definitely around the 5 or 10MB 
> range.  BTW, this
> >is only for an Oracle backend - I have the exact same 
> configuration with
> >a MySQL backend, and there isn't a problem.  Never did 
> figure out what
> >the problem was with Oracle, just turned on the attachment size
> >limitation in RT's site config, and made it 1MB.  Never did 
> figure out
> >what was wrong with Oracle to cause this, so if this is your 
> RDBMS, and
> >you figure it out, I'd love to know :-)  On the plus side, 
> it caused me
> >to write some smarter attachment handling code for both the 
> web UI and
> >the email interface.
> >
> >Eric Schultz
> >United Online
> 
> We are also using Oracle (9.2.0) and I believe the problem is caused 
> by large attachments. I don't have any ideas about why Oracle would 
> be slow to handle these attachments.
> 
> I'd be interested to hear about what you did in the code to handle 
> attachments better.
> 
> Thanks,
> Steve 

Ideally, I'd put this and other code I've written on the wiki.  But I
don't have an account.  When I tried to create a new page as
AnonymousGnome, I found that there was a content-length limitation, so I
couldn't post everything I did for my change.  People have been asking
for other modifications I have made as well, such as my bulk edit for
custom fields code, or the bugfixes for the mandatory custom field code
that I backported from 3.5.x to 3.4.x.  Etc.

Eric Schultz
United Online