[rt-users] Finding a merged ticket via API

[Mike Friedman]

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On Thu, 18 May 2006 at 09:24 (-0700), I wrote:

> I have a perl script that uses the RT API to find tickets meeting 
> certain criteria.  For example, all tickets with a specified string in 
> the subject, or a ticket with a specific ID.  It works fine, except 
> tickets that have been merged into other tickets are not found under 
> their original IDs. Yet, in the Web interface, if I enter a ticket ID 
> that has been merged into another, it will show me the other ticket, 
> which is what I want.
>
> What do I have to do in my API script to accomplish what the Web 
> interface does?  For example, if ticket 12345 has been merged into 
> ticket 23456, I'd like to be able to tell my script I want to see ticket 
> 12345 and have it show me ticket 23456.

Never mind.  I've accomplished what I want just by using the 
$TicketObj->Load method, instead of $TicketList->LimitID.  Apparently the 
latter doesn't know how to resolve links.

Mike

_____________________________________________________________________
Mike Friedman                   System and Network Security
mikef at ack.Berkeley.EDU          2484 Shattuck Avenue
1-510-642-1410                  University of California at Berkeley
http://ack.Berkeley.EDU/~mikef  http://security.berkeley.edu
_____________________________________________________________________

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