[rt-users] removing an email address from an incoming ticket?
Malcolm Herbert
rt-users at mjch.net
Fri May 19 02:04:26 EDT 2006
I tend to use RT in a 'stealth' manner, in that I encourage my users to
send an email to me directly, then I'll bounce it to the relevant queue
after I've determined that it's a job to look at ...
Unfortunately this means that I end up as a Cc: on the ticket, which
means I get a duplicate copy of any email associated with it ...
Is there any easy way to prevent that behaviour?
--
Malcolm Herbert This brain intentionally
mjch at mjch.net left blank
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