[rt-users] removing an email address from an incoming ticket?

[Schultz, Eric]

> I tend to use RT in a 'stealth' manner, in that I encourage 
> my users to
> send an email to me directly, then I'll bounce it to the 
> relevant queue
> after I've determined that it's a job to look at ... 
> 
> Unfortunately this means that I end up as a Cc: on the ticket, which 
> means I get a duplicate copy of any email associated with it ...
> 
> Is there any easy way to prevent that behaviour?

Make sure that $ParseNewMessageForTicketCcs in RT_SiteConfig.pm is set
to 0.

Eric Schultz
United Online