[rt-users] Lack of trailing slash causing porblems in IE

[Covington, Chris]

I've seen this issue before but all I had to do to fix it is to setup mod_rewrite to redirect https://rtserver.example.com/rt to https://rtserver.example.com/rt/

Chris


 -----Original Message-----
From: 	Brendan Arnold [mailto:brendanarnold at gmail.com]
Sent:	Fri May 19 11:05:57 2006
To:	rt-users at lists.bestpractical.com
Subject:	Re: [rt-users] Lack of trailing slash causing porblems in IE

I have changed all references in RT_SiteConfig and Apache config from
the commonly used DNS alias (estates) to the DNS entry that comes up
when performing an IP lookup. So far I have not experiecned any Page
Cannot be found errors. I will keep you updated.

So for others in a simiilar situation, try 'nslookup <server IP>' to
find out what your default DNS domain name is and use that in the
config rather than a DNS alias.

Brendan

On 5/18/06, Les Mikesell <les at futuresource.com> wrote:
> On Mon, 2006-05-08 at 11:34, Brendan Arnold wrote:
> > Hi again,
> >
> > I still have the problem. I have found out some more information
> > though. After checking the logs it seems that IE, when submitting the
> > form info, actually does not generate a log entry. Also the 'Page
> > cannot be found' error appears almost immediately which gives me the
> > impression that IE does not even attempt to connect to the server
> > before it gives the error. It also seems to happen more often if you
> > wait about 60 seconds or more before submitting the form.
> >
> > Does anyone else have this problem as it is driving me crazy!
>
> If the URL actually refers to a directory, expecting to hit the
> default index page and you omit the trailing /, the server will
> send a redirect with the slash to normalize the URL so
> relative links on the page will work.  The redirect should
> be to the same hostname as the original URL contained, but
> if you have UseCanonicalName on in your httpd.conf (and I
> think it's the default), it will instead be the name
> specified in ServerName.  If you are getting a client DNS
> error on the redirects, maybe you have a typo in your
> ServerName.
>
> --
>   Les Mikesell
>    les at futuresource.com
>
>
>
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