[rt-users] Lack of trailing slash causing porblems in IE

[Brendan Arnold]

Yeah I have set up mod_rewrite to do just that which solved some of
the 'Page Cannot be Found' errors, however there are other 'Page
Cannot be Found' errors which seem to be caused by something else.

It seems IE has additional porblems with DNS lookups. I have changed
all references in htttpd.conf and RT_SiteConfig (bar $rtname in
RT_SiteConfig) to the DNS name that returns from nslookup on a Windows
machine for my server (before it was configured for a DNS alias) which
has greatly reduced the number of errors. Unfortunately, I have seen
one of these errors manifest again but this could be due to
cache/legacy tickets.

Brendan

On 5/19/06, Covington, Chris <Chris.Covington at plusone.com> wrote:
> I've seen this issue before but all I had to do to fix it is to setup mod_rewrite to redirect https://rtserver.example.com/rt to https://rtserver.example.com/rt/
>
> Chris
>
>
>  -----Original Message-----
> From:   Brendan Arnold [mailto:brendanarnold at gmail.com]
> Sent:   Fri May 19 11:05:57 2006
> To:     rt-users at lists.bestpractical.com
> Subject:        Re: [rt-users] Lack of trailing slash causing porblems in IE
>
> I have changed all references in RT_SiteConfig and Apache config from
> the commonly used DNS alias (estates) to the DNS entry that comes up
> when performing an IP lookup. So far I have not experiecned any Page
> Cannot be found errors. I will keep you updated.
>
> So for others in a simiilar situation, try 'nslookup <server IP>' to
> find out what your default DNS domain name is and use that in the
> config rather than a DNS alias.
>
> Brendan
>
> On 5/18/06, Les Mikesell <les at futuresource.com> wrote:
> > On Mon, 2006-05-08 at 11:34, Brendan Arnold wrote:
> > > Hi again,
> > >
> > > I still have the problem. I have found out some more information
> > > though. After checking the logs it seems that IE, when submitting the
> > > form info, actually does not generate a log entry. Also the 'Page
> > > cannot be found' error appears almost immediately which gives me the
> > > impression that IE does not even attempt to connect to the server
> > > before it gives the error. It also seems to happen more often if you
> > > wait about 60 seconds or more before submitting the form.
> > >
> > > Does anyone else have this problem as it is driving me crazy!
> >
> > If the URL actually refers to a directory, expecting to hit the
> > default index page and you omit the trailing /, the server will
> > send a redirect with the slash to normalize the URL so
> > relative links on the page will work.  The redirect should
> > be to the same hostname as the original URL contained, but
> > if you have UseCanonicalName on in your httpd.conf (and I
> > think it's the default), it will instead be the name
> > specified in ServerName.  If you are getting a client DNS
> > error on the redirects, maybe you have a typo in your
> > ServerName.
> >
> > --
> >   Les Mikesell
> >    les at futuresource.com
> >
> >
> >
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