[rt-users] Email Address question

[Ruslan Zakirov]

RT has a way to cononicalize user emails, but I don't remember is
there "how to" about this topic.

Look into RT::User::CanonicalizeEmailAddress method, this method could
be used to get rid of @old-domain.foo addresses.

On 5/22/06, Schultz, Eric <ESchultz at corp.untd.com> wrote:
>
>         On 5/16/06, Jesse Vincent <jesse at bestpractical.com> wrote:
>
>
>
>
>                 On Tue, May 16, 2006 at 12:22:01PM -0500, Kristopher
> Lusk wrote:
>                 > Hi List,
>                 >
>                 >
>                 >
>                 > I'm trying to add a new user via the web interface who
> happens to have a
>                 > hyphen in their email address.  RT does not like this
> and is complaining
>                 > about an illegal value in the email address ( User
> 18682: EmailAddress:
>                 > Illegal value for EmailAddress ).  For instance, if
> Best Practical's domain
>                 > was best-practical.com <http://best-practical.com>
> instead of bestpractical.com, someone's email address
>                 > would be xyz at best-practical.com.  How would I add this
> person as a user?
>                 > Does putting double quotes around the address actually
> work?
>                 >
>
>                 It's not the hyphen that's getting in your way.
>                 It's a horrible error message. But it means they're
> already in RT as a
>                 user. Search for users by email address. Find them.
> Click "Allow this
>                 user to access RT"
>
>                 Jesse
>                 _______________________________________________
>
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> <http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users>
>
>
>
>
>         After reading this (and having trouble changing my email address
> in RT), I checked and found about six variaitions of my name in the RT
> Users table. All are legitimate variations, like
> firstname at ourdomain.com, firstname at our-old-domain.com,
> firstname.lastname at ourdomain.com, etc. Most were probably created when I
> emailed in a ticket from various addresses, or when my email client was
> configured slightly differently. I think we have several other users in
> the same boat.
>
>         Is there any way to "merge" users the way we can merge multiple
> tickets that are really about the same issue? Otherwise, I think the
> best solution is to set the email fields to null at null.com so I can set
> the email address on my 'real' account correctly.
>
>         --
>         sockmonk
>
>
>
> Do a search for all tickets owned by the duplicate users, and do bulk
> updates to get them all to the user who you want to be the correct one.
> For instance, do a query where Watcher.EmailAddress =
> 'firstname.lastname at ourdomain.com', and then for all of those tickets,
> do a bulk update where you change the Watcher to whatever email you
> choose.  Do this for all tickets owned/requested as well.  Then you can
> start nulling out the user fields.  However, I would leave the Username
> and Email field as is, so that if you try to use one of those in the
> future, the system complains or bounces your email, forcing you to use
> the "correct" one.
>
> Eric Schultz
> United Online
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-- 
Best regards, Ruslan.