[rt-users] conditional template usage

[Bloom, Craig]

I am trying to create a script with a custom condition that runs upon
ticket creation.  Depending on the value of a user-defined field, the
scrip should use one template or another.

 

So far, in my Custom Condition I have:

 

if ($self->TransactionObj->Type eq "Create"){

if ($self->TicketObj->FirstCustomFieldValue('Parent Company') eq
'MY_COMPANY'){

# LOAD TEMPLATE #

} else {

# LOAD DIFFERENT TEMPLATE #

}

return 1;

}

else{

return undef;

}

 

Does this look right?  What do I need to add in place of "# LOAD
TEMPLATE #" to get the scrip to load a template?

 

Thanks,
Craig

 


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