[rt-users] RTx::Statistics install issues (found a thread, but no resolution)

Tue May 23 13:30:04 EDT 2006

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Paul Crossman
> Sent: Tuesday, May 23, 2006 11:43 AM
> To: rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] RTx::Statistics install issues (found a
> thread,but no resolution)
> 
> Yes, I have Statistics working on the current servers.  Works great
> too.
> 
> I'm doing the move by installing everything from scratch on the new
> server and then importing the mysql database from the existing
> environment.  I'm installing Statistics post importing the database
> though.  Any thoughts on that?
[Kelly F. Hickel] Doesn't seem like that should cause a problem.

> 
> As far as the error goes, I don't get them on my existing server.
[Kelly F. Hickel] Is it feasible to run a diff between the two /opt/rt3
directories?

> 
> Paul C.

[Kelly F. Hickel] -Kelly

> 
> > -----Original Message-----
> > From: Kelly F. Hickel [mailto:kfh at mqsoftware.com]
> > Sent: Tuesday, May 23, 2006 8:08 AM
> > To: Paul Crossman; rt-users at lists.bestpractical.com
> > Subject: RE: [rt-users] RTx::Statistics install issues (found a
> thread,but
> > no resolution)
> >
> > Paul,
> > 	You said that you're moving your RT from one server to another,
> > was Statistics working before the move?
> >
> > Did you move it by installing as if a clean installation on the new
> > server, or did you just copy /opt/rt3?
> >
> > You definitely should *not* just unpack the archive in /opt/rt3,
> follow
> > the instructions in the README file to run make. Since you've
> unpacked
> > the archive directly, if it was me, I'd remove /opt/rt3 and start
> over
> > (since rt doesn't take that long to install).  The errors that your
> > seeing don't ring any bells with me as to what the problem is.
> >
> > --
> >
> > Kelly F. Hickel
> > Senior Software Architect
> > MQSoftware, Inc
> > 952.345.8677
> > kfh at mqsoftware.com
> >
> >
> > > -----Original Message-----
> > > From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> > > bounces at lists.bestpractical.com] On Behalf Of Paul Crossman
> > > Sent: Monday, May 22, 2006 1:25 PM
> > > To: rt-users at lists.bestpractical.com
> > > Subject: [rt-users] RTx::Statistics install issues (found a
> thread,but
> > > no resolution)
> > >
> > > I'm having issues with an RTx::Statistics 1.0.8 installation and
> this
> > > thread in the list
> > >
> (http://archives.free.net.ph/message/20060105.052158.ffebdbaa.en.html)
> > > is the exact problem I'm having, however the thread just ends with
> no
> > > resolution.  If you are one of the posters having this problem
> (Bill
> > > and/or Austin), could you contact me with your eventual solution
> if
> > > you
> > > ever found one?
> > >
> > > I'm moving my RT installation from one RHEL sever to another and
> the
> > > link for Statistics doesn't show up on the left column on the new
> > > server.
> > >
> > > The only strange thing I can see is this error appears on my
> apache
> > > error.log.
> > >
> > > [Mon May 22 11:47:08 2006] [error] [client 1.2.3.4] FastCGI:
> server
> > > "/opt/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized
> value
> > > in
> > > length at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Resolver/File.pm
> > > line 52., referer: http://myrtserver.tvguide.com/rt/
> > >
> > > Current config:
> > > RT 3.4.2
> > > RHEL 4
> > >
> > > I've tried both using the Makefile and just copying the files to
> > > /opt/rt3/share.
> > >
> > > I can go to links by hand, but I can't click on any in the Stats
> > > screens.  I get HTTP errors.
> > >
> > > Example:
> > >
> > > System error
> > > error:  	could not find component for initial path
> > > '/RTx/OpenStalled/index.html' (component roots are:
> > > '/opt/rt3/local/html', '/opt/rt3/share/html')
> > > context:
> > > ...
> > > 200:  	$self->{out_method} = sub { $$bufref .= $_[0] };
> > > 201:  	}
> > > 202:  	$self->{use_internal_component_caches} =
> > > 203:  	$self->{interp}->use_internal_component_caches;
> > > 204:  	$self->_initialize;
> > > 205:
> > > 206:  	return $self;
> > > 207:  	}
> > > 208:
> > > ...
> > > code stack:
> > > 	/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:204
> > > /usr/lib/perl5/site_perl/5.8.5/Class/Container.pm:275
> > > /usr/lib/perl5/site_perl/5.8.5/Class/Container.pm:353
> > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:348
> > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:342
> > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:123
> > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:73
> > > /opt/rt3/bin/mason_handler.fcgi:76
> > > raw error
> > >
> > >
> > > Any help would be appreciated.
> > >
> > > Thanks,
> > > Paul C.
> > >
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> 
> 
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> 
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