[rt-users] RTx::Statistics install issues (found a thread, but no resolution)

[Paul Crossman]

Yes, I have Statistics working on the current servers.  Works great too.

I'm doing the move by installing everything from scratch on the new
server and then importing the mysql database from the existing
environment.  I'm installing Statistics post importing the database
though.  Any thoughts on that? 

As far as the error goes, I don't get them on my existing server.

Paul C.

> -----Original Message-----
> From: Kelly F. Hickel [mailto:kfh at mqsoftware.com]
> Sent: Tuesday, May 23, 2006 8:08 AM
> To: Paul Crossman; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] RTx::Statistics install issues (found a
thread,but
> no resolution)
> 
> Paul,
> 	You said that you're moving your RT from one server to another,
> was Statistics working before the move?
> 
> Did you move it by installing as if a clean installation on the new
> server, or did you just copy /opt/rt3?
> 
> You definitely should *not* just unpack the archive in /opt/rt3,
follow
> the instructions in the README file to run make. Since you've unpacked
> the archive directly, if it was me, I'd remove /opt/rt3 and start over
> (since rt doesn't take that long to install).  The errors that your
> seeing don't ring any bells with me as to what the problem is.
> 
> --
> 
> Kelly F. Hickel
> Senior Software Architect
> MQSoftware, Inc
> 952.345.8677
> kfh at mqsoftware.com
> 
> 
> > -----Original Message-----
> > From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> > bounces at lists.bestpractical.com] On Behalf Of Paul Crossman
> > Sent: Monday, May 22, 2006 1:25 PM
> > To: rt-users at lists.bestpractical.com
> > Subject: [rt-users] RTx::Statistics install issues (found a
thread,but
> > no resolution)
> >
> > I'm having issues with an RTx::Statistics 1.0.8 installation and
this
> > thread in the list
> >
(http://archives.free.net.ph/message/20060105.052158.ffebdbaa.en.html)
> > is the exact problem I'm having, however the thread just ends with
no
> > resolution.  If you are one of the posters having this problem (Bill
> > and/or Austin), could you contact me with your eventual solution if
> > you
> > ever found one?
> >
> > I'm moving my RT installation from one RHEL sever to another and the
> > link for Statistics doesn't show up on the left column on the new
> > server.
> >
> > The only strange thing I can see is this error appears on my apache
> > error.log.
> >
> > [Mon May 22 11:47:08 2006] [error] [client 1.2.3.4] FastCGI: server
> > "/opt/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized value
> > in
> > length at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Resolver/File.pm
> > line 52., referer: http://myrtserver.tvguide.com/rt/
> >
> > Current config:
> > RT 3.4.2
> > RHEL 4
> >
> > I've tried both using the Makefile and just copying the files to
> > /opt/rt3/share.
> >
> > I can go to links by hand, but I can't click on any in the Stats
> > screens.  I get HTTP errors.
> >
> > Example:
> >
> > System error
> > error:  	could not find component for initial path
> > '/RTx/OpenStalled/index.html' (component roots are:
> > '/opt/rt3/local/html', '/opt/rt3/share/html')
> > context:
> > ...
> > 200:  	$self->{out_method} = sub { $$bufref .= $_[0] };
> > 201:  	}
> > 202:  	$self->{use_internal_component_caches} =
> > 203:  	$self->{interp}->use_internal_component_caches;
> > 204:  	$self->_initialize;
> > 205:
> > 206:  	return $self;
> > 207:  	}
> > 208:
> > ...
> > code stack:
> > 	/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:204
> > /usr/lib/perl5/site_perl/5.8.5/Class/Container.pm:275
> > /usr/lib/perl5/site_perl/5.8.5/Class/Container.pm:353
> > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:348
> > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:342
> > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:123
> > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:73
> > /opt/rt3/bin/mason_handler.fcgi:76
> > raw error
> >
> >
> > Any help would be appreciated.
> >
> > Thanks,
> > Paul C.
> >
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Community help: http://wiki.bestpractical.com
> > Commercial support: sales at bestpractical.com
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
> >
> >
> > We're hiring! Come hack Perl for Best Practical:
> > http://bestpractical.com/about/jobs.html