[rt-users] RT 3.4.4 Links Error

Wed May 24 10:45:49 EDT 2006

Hi Torsten,

I ran into this last week (RT 3.4.5), and wasn't able to find much on Google or the list archives about it. It does seem to come up when people are trying to do different things.

In our situation, it was the result of the following:

1) Two tickets were created for the same issue (customer double-submitted it)
2) A link was created between them ("Depends on/Depended on by")
3) The link was removed
4) One was deleted, and subsequently purged from the database with RTx::Shredder

With the database in this state, trying to load the ticket that hadn't been deleted resulted in the error you describe. My solution was to restore the deleted ticket using the dumpfile created by rtx-shredder's --sqldump switch, and set its status to "rejected" so that it isn't automatically purged by our nightly rtx-shredder job. 

I'm not sure if we could've done anything else (removed the link transaction(s) from the database perhaps? I didn't try this because I'd rather add unnecessary data than delete anything), or if this is a bug or an unavoidable consequence of using RTx::Shredder to purge our database of spam (there is plenty). The bottom line, for us, was that the two tickets should've been merged, as they were both from a legitimate customer. Deleting one was the incorrect solution.

Sincerely,
Frank Pater
DCANet
http://www.dca.net
voice: 888-4-DCANET (888-432-2638)
fax: 302-426-6386

On Wed, May 24, 2006 at 03:05:58PM +0200, Torsten Brumm wrote:
> Hi RT Users,
> 
> I get a very strange error at the Links Section of a ticket (and also if i
> use the links Tab)
> 
> This Ticket has a Refered by Link from RTFM and it was merged into another
> ticket. I have tried to reproduce this error, but no luck... It only occurs
> from time to time.
> 
> Torsten
> 
> The error:
> 
> System error
> error:  	Can't call method "IsLocal" on an undefined value at
> /opt/rt3/lib/RT/URI.pm line 247.
> context:  	
> ...  	
> 243:  	=cut
> 244:  	
> 245:  	sub IsLocal {
> 246:  	my $self = shift;
> 247:  	return $self->Resolver->IsLocal;
> 248:  	}
> 249:  	
> 250:  	
> 251:  	# }}}
> ...  	
> code stack:  	/opt/rt3/lib/RT/URI.pm:247
> /opt/rt3/lib/RT/Links_Overlay.pm:159
> /opt/rt3/share/html/Elements/EditLinks:109
> /opt/rt3/share/html/Ticket/ModifyLinks.html:58
> /opt/rt3/share/html/autohandler:215
> raw error
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> Can't call method "IsLocal" on an undefined value at /opt/rt3/lib/RT/URI.pm
> line 247.
> 
> 
> Trace begun at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Exceptions.pm line
> 131
> HTML::Mason::Exceptions::rethrow_exception('Can\'t call method "IsLocal" on
> an undefined value at /opt/rt3/lib/RT/URI.pm line 247.^J') called at
> /opt/rt3/lib/RT/URI.pm line 247
> RT::URI::IsLocal('RT::URI=HASH(0xa6e8d5c)') called at
> /opt/rt3/lib/RT/Links_Overlay.pm line 159
> RT::Links::Next('RT::Links=HASH(0xa601900)') called at
> /opt/rt3/share/html/Elements/EditLinks line 109
> HTML::Mason::Commands::__ANON__('Object', 'RT::Ticket=HASH(0xa3d43d8)',
> 'Merge', 1) called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm
> line 136
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xa297bc
> 4)', 'Object', 'RT::Ticket=HASH(0xa3d43d8)', 'Merge', 1) called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1074
> eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1068
> HTML::Mason::Request::comp(undef, undef, 'Object',
> 'RT::Ticket=HASH(0xa3d43d8)', 'Merge', 1) called at
> /opt/rt3/share/html/Ticket/ModifyLinks.html line 58
> HTML::Mason::Commands::__ANON__('id', 287349, 'id', 287349) called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 136
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xa6a918
> 4)', 'id', 287349, 'id', 287349) called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1074
> eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1068
> HTML::Mason::Request::comp(undef, undef, 'id', 287349, 'id', 287349) called
> at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 760
> HTML::Mason::Request::call_next('HTML::Mason::Request::CGI=HASH(0xa3bc678)',
> 'id', 287349) called at /opt/rt3/share/html/autohandler line 215
> HTML::Mason::Commands::__ANON__('id', 287349) called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 136
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9d6baa
> 0)', 'id', 287349) called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1069
> eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1068
> HTML::Mason::Request::comp(undef, undef, undef, 'id', 287349) called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 338
> eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 338
> eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 297
> HTML::Mason::Request::exec('HTML::Mason::Request::CGI=HASH(0xa3bc678)')
> called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 197
> eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line
> 197
> HTML::Mason::Request::CGI::exec('HTML::Mason::Request::CGI=HASH(0xa3bc678)')
> called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm line 216
> HTML::Mason::Interp::exec(undef, undef, 'id', 287349) called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 127
> eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line
> 127
> HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x99af8c8)',
> 'HASH(0xa2769dc)') called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 76
> HTML::Mason::CGIHandler::handle_cgi_object('HTML::Mason::CGIHandler=HASH(0x9
> 9af8c8)', 'CGI::Fast=HASH(0xa1cd504)') called at
> /opt/rt3/bin/mason_handler.fcgi line 76
> eval {...} at /opt/rt3/bin/mason_handler.fcgi line 76
> 
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