AW: [rt-users] RT 3.4.4 Links Error

Torsten Brumm torsten.brumm at kuehne-nagel.com
Wed May 24 10:52:00 EDT 2006 

Hi Frank,

We didn't delete something, but we merged to tickets and one of them had a
referer to RTFM. It drives me crazy, that i can't reproduce this and i'm
also stepping in the dark, because i can't figure out the way the steps
where done, because the Extract Article from the Ticket to the RTFM
generates no History Entry...

Hopefully Jesse or someone else has an idea or solution.

Torsten 

> -----Ursprüngliche Nachricht-----
> Von: Frank Pater [mailto:fpater at dca.net] 
> Gesendet: Mittwoch, 24. Mai 2006 16:46
> An: Torsten Brumm
> Cc: rt-users at lists.bestpractical.com
> Betreff: Re: [rt-users] RT 3.4.4 Links Error
> 
> Hi Torsten,
> 
> I ran into this last week (RT 3.4.5), and wasn't able to find 
> much on Google or the list archives about it. It does seem to 
> come up when people are trying to do different things.
> 
> In our situation, it was the result of the following:
> 
> 1) Two tickets were created for the same issue (customer 
> double-submitted it)
> 2) A link was created between them ("Depends on/Depended on by")
> 3) The link was removed
> 4) One was deleted, and subsequently purged from the database 
> with RTx::Shredder
> 
> With the database in this state, trying to load the ticket 
> that hadn't been deleted resulted in the error you describe. 
> My solution was to restore the deleted ticket using the 
> dumpfile created by rtx-shredder's --sqldump switch, and set 
> its status to "rejected" so that it isn't automatically 
> purged by our nightly rtx-shredder job. 
> 
> I'm not sure if we could've done anything else (removed the 
> link transaction(s) from the database perhaps? I didn't try 
> this because I'd rather add unnecessary data than delete 
> anything), or if this is a bug or an unavoidable consequence 
> of using RTx::Shredder to purge our database of spam (there 
> is plenty). The bottom line, for us, was that the two tickets 
> should've been merged, as they were both from a legitimate 
> customer. Deleting one was the incorrect solution.
> 
> Sincerely,
> Frank Pater
> DCANet
> http://www.dca.net
> voice: 888-4-DCANET (888-432-2638)
> fax: 302-426-6386
> 
> On Wed, May 24, 2006 at 03:05:58PM +0200, Torsten Brumm wrote:
> > Hi RT Users,
> > 
> > I get a very strange error at the Links Section of a ticket 
> (and also 
> > if i use the links Tab)
> > 
> > This Ticket has a Refered by Link from RTFM and it was merged into 
> > another ticket. I have tried to reproduce this error, but 
> no luck... 
> > It only occurs from time to time.
> > 
> > Torsten
> > 
> > The error:
> > 
> > System error
> > error:  	Can't call method "IsLocal" on an undefined value at
> > /opt/rt3/lib/RT/URI.pm line 247.
> > context:  	
> > ...  	
> > 243:  	=cut
> > 244:  	
> > 245:  	sub IsLocal {
> > 246:  	my $self = shift;
> > 247:  	return $self->Resolver->IsLocal;
> > 248:  	}
> > 249:  	
> > 250:  	
> > 251:  	# }}}
> > ...  	
> > code stack:  	/opt/rt3/lib/RT/URI.pm:247
> > /opt/rt3/lib/RT/Links_Overlay.pm:159
> > /opt/rt3/share/html/Elements/EditLinks:109
> > /opt/rt3/share/html/Ticket/ModifyLinks.html:58
> > /opt/rt3/share/html/autohandler:215
> > raw error
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > Can't call method "IsLocal" on an undefined value at 
> > /opt/rt3/lib/RT/URI.pm line 247.
> > 
> > 
> > Trace begun at 
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Exceptions.pm 
> > line
> > 131
> > HTML::Mason::Exceptions::rethrow_exception('Can\'t call method 
> > "IsLocal" on an undefined value at /opt/rt3/lib/RT/URI.pm line 
> > 247.^J') called at /opt/rt3/lib/RT/URI.pm line 247
> > RT::URI::IsLocal('RT::URI=HASH(0xa6e8d5c)') called at 
> > /opt/rt3/lib/RT/Links_Overlay.pm line 159
> > RT::Links::Next('RT::Links=HASH(0xa601900)') called at 
> > /opt/rt3/share/html/Elements/EditLinks line 109 
> > HTML::Mason::Commands::__ANON__('Object', 
> > 'RT::Ticket=HASH(0xa3d43d8)', 'Merge', 1) called at 
> > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm
> > line 136
> > 
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x
> > a297bc 4)', 'Object', 'RT::Ticket=HASH(0xa3d43d8)', 
> 'Merge', 1) called 
> > at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm 
> line 1074 eval 
> > {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 
> > 1068 HTML::Mason::Request::comp(undef, undef, 'Object', 
> > 'RT::Ticket=HASH(0xa3d43d8)', 'Merge', 1) called at 
> > /opt/rt3/share/html/Ticket/ModifyLinks.html line 58 
> > HTML::Mason::Commands::__ANON__('id', 287349, 'id', 287349) 
> called at 
> > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 136
> > 
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x
> > a6a918 4)', 'id', 287349, 'id', 287349) called at 
> > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1074 eval 
> > {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 
> > 1068 HTML::Mason::Request::comp(undef, undef, 'id', 287349, 'id', 
> > 287349) called at 
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm 
> > line 760 
> > 
> HTML::Mason::Request::call_next('HTML::Mason::Request::CGI=HASH(0xa3bc
> > 678)', 'id', 287349) called at /opt/rt3/share/html/autohandler line 
> > 215 HTML::Mason::Commands::__ANON__('id', 287349) called at 
> > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 136 
> > 
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x
> > 9d6baa
> > 0)', 'id', 287349) called at
> > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1069 eval 
> > {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 
> > 1068 HTML::Mason::Request::comp(undef, undef, undef, 'id', 287349) 
> > called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 
> > 338 eval {...} at 
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm 
> > line 338 eval {...} at 
> > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 297
> > 
> HTML::Mason::Request::exec('HTML::Mason::Request::CGI=HASH(0xa3bc678)'
> > ) called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm 
> > line 197 eval {...} at 
> > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line
> > 197
> > 
> HTML::Mason::Request::CGI::exec('HTML::Mason::Request::CGI=HASH(0xa3bc
> > 678)') called at 
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm 
> > line 216 HTML::Mason::Interp::exec(undef, undef, 'id', 
> 287349) called 
> > at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 127 
> > eval {...} at 
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm 
> > line
> > 127
> > 
> HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x99af
> > 8c8)',
> > 'HASH(0xa2769dc)') called at
> > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 76
> > 
> HTML::Mason::CGIHandler::handle_cgi_object('HTML::Mason::CGIHandler=HA
> > SH(0x9 9af8c8)', 'CGI::Fast=HASH(0xa1cd504)') called at 
> > /opt/rt3/bin/mason_handler.fcgi line 76 eval {...} at 
> > /opt/rt3/bin/mason_handler.fcgi line 76
> > 
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > 
> > Community help: http://wiki.bestpractical.com Commercial support: 
> > sales at bestpractical.com
> > 
> > 
> > Discover RT's hidden secrets with RT Essentials from 
> O'Reilly Media. 
> > Buy a copy at http://rtbook.bestpractical.com
> > 
> > 
> > We're hiring! Come hack Perl for Best Practical: 
> > http://bestpractical.com/about/jobs.html
>

More information about the rt-users mailing list